FAQs – The Willow Practice

Question 1

How do I know if counselling is right for me?

Accepted Answer

Counselling can be helpful for anyone who feels stuck, overwhelmed, or simply wants a confidential space to think things through. You do not need to be in crisis to benefit — many people come to counselling during periods of change, uncertainty, or when they want to understand themselves better. If you are unsure, the free 15-minute consultation is a good way to explore whether it feels like the right fit.

Question 2

What happens in the first session?

Accepted Answer

The first session is a chance for us to get to know each other and for you to share a little about what has brought you to counselling. There is no pressure to have everything figured out — we will go at your pace. I will ask some questions to understand your situation and what you are hoping to get from our work together. It is also an opportunity for you to ask me anything and to see how you feel about working with me.

Question 3

How do I book an appointment?

Accepted Answer

The easiest way is to use the contact form on this website, or to email or call me directly. I will get back to you as soon as I can to arrange a convenient time.

Question 4

How long are sessions and how often will we meet?

Accepted Answer

Sessions are 50 minutes long. I generally recommend meeting weekly, particularly at the start of our work together, as this helps build momentum and continuity. That said, we can discuss what works best for you.

Question 5

How many sessions will I need?

Accepted Answer

This varies from person to person and depends on what you are bringing to counselling. Some people find that a short course of sessions — perhaps six to twelve — is enough to address a specific issue. Others prefer longer-term work to explore deeper patterns. We will review how things are going as we go and you are always free to end when you feel ready.

Question 6

Do you offer in-person and online sessions?

Accepted Answer

Yes. I offer sessions in person in Steyning, West Sussex, as well as online via video call. Both are equally effective — it really comes down to what feels most comfortable and convenient for you.

Question 7

What is the fee?

Accepted Answer

Sessions are £55. Payment is due at the time of each session. If cost is a concern, please do get in touch — I am happy to have an honest conversation about it.

Question 8

What is your cancellation policy?

Accepted Answer

I ask for at least 48 hours' notice if you need to cancel or rearrange a session. Sessions cancelled with less notice may be charged in full. I understand that life can be unpredictable, so if something unexpected comes up, please just let me know as soon as you can.

Question 9

Is everything I say confidential?

Accepted Answer

Yes. Everything you share in our sessions is held in strict confidence. I will not discuss our work with anyone without your permission. The only exceptions are when I meet with my supervision group once a month to discuss the best approach to client issues - where first names only are used - and where I have serious concerns about your safety or the safety of someone else — in those circumstances I may need to take action, but I would always aim to discuss this with you first wherever possible.

Question 10

Are you professionally accredited?

Accepted Answer

Yes. I am an accredited member of the National Counselling and Psychotherapy Society (NCPS), which means I work to a strict code of ethics and professional standards. I hold a Postgraduate Diploma in Psychotherapeutic Counselling, and undertake continuing professional development.

Question 11

How do you store my personal information?

Accepted Answer

I take your privacy seriously and am registered with the Information Commissioner's Office (ICO). Any personal information you share with me is stored securely and in line with GDPR. I keep brief session notes, but these are held confidentially and are not shared with third parties.

Question 12

What is Transactional Analysis?

Accepted Answer

Transactional Analysis (TA) is a well-established psychological theory and therapeutic approach that helps us understand how our past experiences shape the way we think, feel, and relate to others. It offers practical tools for recognising unhelpful patterns and making positive changes. I use TA as a foundation alongside person-centred and humanistic approaches, always tailoring the work to what feels most useful for you.

Question 13

Will you give me advice or tell me what to do?

Accepted Answer

Counselling is not about being told what to do. My role is to offer a safe, non-judgemental space where you can explore your thoughts and feelings at your own pace. I may ask questions that help you see things from a different angle, but the insights and decisions always come from you. You are the expert on your own life.

Question 14

What if I am not sure what I want to talk about?

Accepted Answer

That is absolutely fine. Many people arrive without a clear agenda, and that is a perfectly valid place to start. We can begin simply by exploring how you are feeling and what has led you to reach out. The direction of our work will emerge naturally from there.

Frequently asked questions

Getting started

Sessions and practicalities

Confidentiality and safety

About the approach

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